1. General points
The following terms ("Terms") apply to: 1) all orders placed by the customer (referred to as "you" or "customer") with EK ONLINE GROUP, (referred to as "evok shop" or "we"), from mobile or internet website on www.evok-shop.com (collectively referred to as "evok-shop.com" or "Site"); 2) access to all information, documents , graphic presentation, functionality, music or other services on the website and their use. By accessing evok-shop.com, using it or placing an order, you implicitly declare to have read, understood and agree the Terms specified herein.
2.2 Order procedure
- Add items you want to your shopping cart (simply click on the "Add to Cart" is not a purchase obligation).
- Once your selection is complete, fill in the various fields and thoroughly check the terms of your order before submitting.
- Choose your delivery method (Standard or Express).
- Select your payment method compared to that available on our website.
- Submit your order by confirming that you have read and accepted these Terms and then click on the "Buy" button, which will confirm your purchase order and will result in a payment obligation.
- Perform the payment in accordance with the selected payment method.
- Once the payment is accepted, you will receive an email confirming your purchase. If for any reason we cannot process your order, we will let you know as soon as possible.
- As soon as your order is shipped, you will receive a shipping confirmation email.
2.3 Order rejection or sale cancellation
We reserve the right not to process your order or to cancel it for justified reasons, without being held liability for any damages or costs. For example, the reasons could be:
- errors or gross inaccuracies regarding items showcased on evok-shop.com
- the item is out of stock or no longer available for sale.
- billing information you have provided is incorrect or unverifiable
- we have reason to believe that your order or your payment may be fraudulent
- suspicion of fraud credit card
- we cannot deliver to the provided address
- We have reason to believe that you are a reseller or wholesaler
- payment rejection or insufficient funds on your bank account
3. Price and shipping
3.1. The prices listed on our site are intended to the final consumer; they include VAT but exclude shipping costs.
3.2. The prices shown apply only to purchases made on our website. Promotions and offers of the website can not be combined with any other promotion, special offer or discount. The promotions and special offers listed on the site will apply only to purchases made on www.evok-shop.com
3.3 Our products are available exclusively in the countries mentioned in Articles 2.1 and 5. The shipping costs are displayed during the submission of your order and are charged per shipment (not according to the number of shipped items).
4.1 We do not accept any form of payment other than those listed on our site.
4.2 We will process and deliver your order once payment is made. The items ordered remain our property until full payment is received, but the risks and liability to third parties related to items will be transferred to you at the time of delivery thereof.
5.1 We will make our best effort to deliver you the goods to the provided address during the order as long as the delivery address is in one of the following countries: Belgium, Luxembourg, France, Germany, Italy, Netherlands, Spain and UK
5.2 Once the order is made, you will receive an email confirming your order. As soon as your order is ready to be shipped, you will receive an email confirming the shipment.
5.3 Delivery dates are approximate and not guaranteed. We will do our best to keep you informed of any delays in delivery, but we disclaim, to the extent permitted by applicable law, any liability for losses, liabilities, costs, damages, consequential costs or expenses or not a delay delivery.
5.4 Risks relating to article(s) sold will be transferred from its delivery. In case of late delivery due to a breach by you of your obligations, the risks will be transferred to the date on which delivery took place without the breach. We will not be liable for any loss or damage to the goods ordered from the moment the risks are transferred to you.
6. Order cancellation prior shipping
You can cancel without charge any order and without giving any reason, provided that the items ordered have not yet been shipped. For this, it should initially check the status of your order on our website or with our customer service. If your order is "Pending" or "Suspended", you can proceed to the cancellation of your order by clicking the "Cancel" button. If the payment was made as of the order taking, we will refund as soon as possible and in any event within a maximum of 14 days after the cancellation of your order.
7. Withdrawal right and return
7.1 Withdrawal right and return provided by law
You can use your withdrawal right for all or part of your order, without justifying any reason, within 14 calendar days of the delivery date of your articles. If your order refers to several delivered items separately, the 14-day period begins on the day the last item has been delivered. To use this right of withdrawal, you must notify us in writing stating what item(s) you wish to return by e-mail at firstname.lastname@example.org or by mail to EK ONLINE GROUP, AT LOCAVOCAT 112 rue Garibaldi 69006 LYON - FRANCE. The items must be returned as quickly and in any event within 14 calendar days of the date of your notice of withdrawal. For practical information regarding the return of your articles, please refer to sections 7.4 and 7.5 below.
7.2 Withdrawal and return policy of EVOK SHOES
Without prejudice to your withdrawal rights and return as provided by law and described above in Section 7.1, we offer a flexible return policy, by accepting the return of any item that is returned to us within 28 calendar days after delivery, as described in sections 7.3 and 7.4 below. As part of the policy of withdrawal and return of Evok shop, there is no need to send us withdrawal notice within 14 calendar days after delivery as indicated in section 7.1; if you want to withdraw you, you can simply return the items you want as described in Section 7.4 below.
7.3 Goods conditions
Please handle and examine the delivered items in the same way that you would be allowed to do in a store (thus providing the necessary care) until you decide to keep them. For example, you can try clothes or shoes to see if the size is right for you, but you cannot wear them. Please do not remove labels when trying items. All items must be returned unused, complete in their original packaging. We will check the goods condition that will be returned. If items are returned to us without the above conditions have been met, you will be considered responsible for the decrease in value of products and we would be entitled to reject your return and do not make their refund. For instance, we will refuse return of items that have clearly been worn, stained or that would not have been properly repacked. 7.4 Retours To return your goods, we offer the following options (7.4.1, 7.4.2):
7.4.1 With UPS (free)
UPS can pick up returned items at home or to a chosen address. To this end, please follow the process described below. Online Log in to your Evok shop account then go to the "Orders" section and select the relevant order Specify the items you wish to return and select the reason for return Call UPS and arrange a removal at your choice. Customer service
You can return your goods by mail with tracking. Return costs will then be solely at your cost. To this end, please ensure that (i) the package is sufficiently stamped (ii) the return label sent in the original package must be stuck on your return package (iii) the sending of your parcel must be done with a tracking mode and you should keep the proof of submission.
When you return an item, please: Put the item in its original packaging and ensure its protection in a cardboard packaging. Close and sealed it by an adhesive tape adapted to the box. Fill in the fields of pre-printed return label sent in the original package and stick it on the return package. If you have lost this return label, you can print a new label from your account. For this, you should provide the order number as indicated on the invoice. You can also call our customer service which will send you a new label to return by mail or fax. For UPS: please ensure that the UPS driver/deliverer indicates its name in full and sign the part of your return label that you carefully must keep. This signature is proof that UPS has taken over your items. You can track your return through the UPS tracking number printed on the label.
If you use your withdrawal right, we will immediately refund and no later than 14 days after receiving your withdrawal notice. However, the refund will be initiated upon receipt of returned items or proof of sending your items, if the latter was received previously. We will refund the purchase price paid for returned items and shipping costs as well on the basis of a standard mail as we have sent you (i.e. no reimbursement of additional costs of shipping compared to standard delivery). Any partial return of an order does not involve the refund of the original shipping cost. The refund will be done according to the same method of payment. Subject to your agreement, we will refund by any other process.
8. Item exchange
It is currently not possible to exchange an item. However, you can return your item (see section 7 above) and place a new order from your shop Evok account.
9. Warranties, return of defective or non-compliant goods
9.1 As a consumer, you have the legal guarantee on the items you purchase on our website. None of the specified provisions can affect this warranty. Our items are delivered free from defects and be free of defects in materials or workmanship, except minor defects, with the features indicated on our site: the delivered items will be deemed to comply with features and properties described or detailed on our website, during a normal use.
9.2 If the item received is defective or does not comply with your order, you must report it as quickly and in any case no later than within two (2) months of the defect occurrence. The return must be carried out as described in the aforementioned section 7.4 "Return" and by mentioning us how the product in question is defective or non-compliant.
9.3 All items deemed defective or not compliant to your order will be fully refunded, including the return cost (based on standard delivery) if the entire order is returned to us. If only part of your order is returned to us, shipping cost of your initial order will not be refunded. Nevertheless, the return costs will be borne by us for any defective or non-compliant item returned via UPS (see section 7.4.2) We will not refund any items showing signs of degradation that does not result from a defect or other non-compliance existing at the time of delivery. For further practical information, please see sections 7.4 and 7.5 above.
10. Governing law
These Terms and any contract hereunder and any litigation relating thereto (including their validity) or resulting from a purchase or use of the website shall be governed by the French laws, which courts hold exclusive jurisdiction.
11. Order retention
We do not save the email confirmation of your order or its details. We recommend you to save it for your own reference.
When you visit our site or you send us emails, an electronic communication is made with us. You agree, for contractual purposes, to receive electronic communications from us and you agree that all agreements, notices, disclosures and other communications that we send you electronically have legally value of written communication.
14. Internet security
On www.evok-shop.com, you can do your shopping safely: your order will still be processed via a secure server. When you pay by credit card, you always must indicate the visual cryptogram on the settlement. For our common security, we reserve the right to put orders paid by credit card as pending to conduct necessary checks. You must provide the name of the payment cardholder as indicated on the card. Payment is usually processed within 24 hours after the completion of your order. Payment is processed by a third party service provider. The terms of the third party payment service providers are not part of these terms. Further to the payment of your order, the name of the third party service provider could be mentioned on your bank statement.
15. Liability of limitation
15.1 Our liability for any loss or damage related to an item purchased on our website or any other activity on our part related to one of your orders placed on the site is limited to the total price you paid for the relevant goods. We will be responsible only in case of breach of a contractual material obligation for any loss or damage that you have suffered and to the extent that they are the result of our breach of a contractual obligation reasonably foreseeable material. Loss or damage is foreseeable if it is the direct result of our breach, or if it was mutually considered at the time of signing the contract. We accept no liability for loss or indirect damage relating to a breach of contract, tortious or similar action, even when it was foreseeable, including (non-exhaustive examples) loss of profit.
15.2 No provision of these Terms shall not exclude or limit our liability for: 1) fraud or deceptive and fraudulent representations on our part; 2) death or personal injury caused by our negligence; 3) any other item for which the applicable law does not exclude or limit our liability, for example, intentional damage or gross negligence.
15.3 We will not be held responsible for delays or breach of our obligations if the cause of that delay or failure is beyond our reasonable control ("Force Majeure").
16. Contact details
Registered office: EK GROUP ONLINE C/o Locavocat 112 rue Garibaldi 69006 LYON FRANCE
17. Intellectual property, rights to use data and trademarks
Evok-shop.com is the trade name of Ek Group Online. All intellectual property rights relating to databases, website design, text, graphics, logos, button icons and images, as well as all software compilations, underlying source code, software and other content on this site belong to Ek Group Online and its affiliates or suppliers of items, content and technology providers. ALL RIGHTS RESERVED. It is permitted to electronically copy and to print in hard copy parts of this site for the sole purpose of placing an order with Evok shop or creating a profile. Any other use of the contents of this website without the prior written permission of Evok shop is strictly prohibited. The Evok shop services referenced on this site are registered trademarks or trademarks of Ek group online. All other trademarks and company names mentioned on this site may be trademarks or registered trademarks of other owners. You must not publish or reproduce any trademark, trade name or service mark without the prior written consent of the owner of those marks or trade names.
18. Subsidiaries / links to other sites
We may provide links redirecting to other sites, resources, advertisements or sponsors, either directly or through contractual partners. We accept no responsibility for these links and do not endorse the contents of these sites. If you choose to access other websites, you take responsibility to expose you at your own risk. Other websites may provide links or frames linked to our site. We accept no liability for any damage caused by such links or frames. Although we take reasonable precautions to ensure that our site is virus free, we accept no liability for damage resulting from a virus present on our website or forwarded by him.
These Terms does not affect your rights under the law. If one of the above provisions would, with regard to legal provision, regulation or legislative amendments, partially or entirely invalid, all other provisions shall remain fully applicable.
20. Modification of Terms
We may, at any time and without notice, change these Terms that enter into force when posted on the website. Whenever you order an item, you conclude with us a contract governed by the Terms in force during the order placing, and we will attach a copy of the Terms in PDF format to the email confirmation of your order. The date of the latest revision of our Terms will always be indicated at the top of this page.